Standard: (no maintenance contract)
Hours covered: 8.30am - 5.00pm
Weekdays covered: Monday-Friday
Response time: 8 working hours
Charges: £54.50 per hour or part of
Out of hours call-out charges: First hour £125.00 - Subsequent
hours at £90.00
(All charges are per hour or part thereof)
Bronze maintenance contract: 8.5% of System Value
Hours covered: 8.30am - 5.00pm
Weekdays covered: Monday-Friday
Response time: 8 working hours
Out of hours call-out charges: First hour £125.00 - Subsequent
hours at £90.00
(All charges are per hour or part thereof)
Silver maintenance contract: 10% of System Value
Hours covered: 8.30am - 5.00pm
Weekdays covered: Monday-Friday
Response time : 2 working hours (critical failure)
4 working hours (non-critical failure)
Out of hours call-out charges: First hour: £125.00 - Subsequent
hours at £90.00
(All charges are per hour or part thereof)
Gold maintenance contract: 14%
of System Value
No Out of hours call-out charges
Hours covered: 24 hours a day - 365 days a year
Weekdays covered: Monday-Sunday inclusive
Response time: 2 working hours (critical failure)
4 working hours (non-critical failure)
Benefits:
- 2 working hours maximum response time on critical failures for Silver & Gold as defined in the terms and conditions and all efforts will be made to respond as quickly as possible.
- 8 working hours for Bronze and 4 working hours for Silver & Gold maximum response time on non-critical failures and all efforts will be made to respond as quickly as possible.
- All labour costs within the terms and conditions will be covered.
- All parts costs within the terms and conditions will be covered.
Terms and Conditions:
- With Gold, cover is 24 hours a day - 365 days a year, this includes public holidays.
- Costs covered are limited to faults and failures not caused by accident or misuse such as lightening strikes or operator errors, as fully defined in the terms and conditions on the reverse of the contract document.
- All service calls not covered by this agreement will be charged at the normal retail rates for equipment and labour and not subject to a maximum response time.
- Critical failures are defined as being such that the system is completely
or largely unusable, single extension faults for instance, would not
normally qualify as a critical fault.
This page is provided for guidance only. The full terms and conditions which can be viewed here should be read and understood.