NICE
Systems is a worldwide leader of multimedia digital recording solutions,
applications and related professional services for business interaction
management.
NICE's products and solutions are used by 65% of Fortune 100 companies
in 30,000 sites including contact centres, financial institutions, public
safety sites, ATC (air traffic control) sites, CCTV (closed circuit
television) security installations and government markets.
NICE's synergistic technology platform enables customers to capture,
evaluate and analyse business interactions in order to improve business
processes and gain competitive advantage.
Mirra Series 2
These days even small and medium-size enterprises need professional
voice logging - not just for reducing liability, resolving disputes
or trapping nuisance callers but also for staff training, enhancing
customer service or clarifying verbal instructions.
Mirra Series 2 takes all the best features of our enterprise recorders
and packages them, at a realistic price, for growing businesses with
as few as one or two phone lines.
So whether you run a legal practice, a doctor's office, a small call center, an accountancy or construction firm, you can have the benefits of industrial strength recording that's easy to operate and manage, comes with minimal cost of ownership, yet that offers all the facilities and security of large corporate systems. Benefits include:
- Simple - Anyone who can use a PC can use Mirra Series 2.
- Secure - Fail-safe hardware and high reliability deliver outstanding resilience. Meanwhile your business records can be stored long term on the same low cost, robust optical media used for normal record/replay.
- Fast - Tapeless storage and powerful search tools mean recordings are located fast for high quality replay straight to users' desktops over the phone, LAN, or serial connection.
- Connectable - Works with your existing PBX or switch hardware including Nortel, Alcatel, Ericsson, Aspect, Avaya, Siemens, NEC and Bosch.
Wordnet Series 3
Already established as the world's first choice mission critical recording solution, Wordnet is now more powerful, more user friendly and more connectable than ever before.
Wordnet Series 3 is the industry's first one-box recorder with VoIP and conventional telephony as standard. It also comes with a familiar browser interface, hundreds of simultaneous recording channels and more than 160,000 channel hours of on-line storage.
For even the largest financial trading, emergency service and contact
center organizations, it means having many weeks or months of calls
instantly accessible without resorting to archive tapes or other media.
Replay for business intelligence, compliance or evidence is immediate,
and with full audit trails. And for those either planning to, or already
making the move to VoIP, it means a complete logging capability across
both digital and analog domains with just one open recording platform.
Not only have we added new features and functionality a simple matter
of uploading new software, it's also possible to add massively more
storage through an external RAID port or by NAS and SAN. And when you
need to migrate to new interfaces and new standards, it's normally just
a matter of loading new code. Benefits include:
- Enterprise strength connectivity - industry-leading conventional telephony compatibility plus all of the added flexibility of VoIP.
- Enterprise strength resilience - fault-tolerant architecture, redundant hardware, RAID storage and robust Windows 2000-based operating system
- Future proof - easily add more storage and more functions based on evolving business needs. And migrate to new and emerging standards by uploading new code.
- Powerful yet simple interface - familiar browser-based interface simplifies operation and management, both locally and remotely.
